Knowledge Management is no longer a nice-to-have in the era of Copilots, it’s the primary use case and starting point, to reap the benefits of AI-solutions and avoid poor quality results and “AI hallucinations”.  

By taking a pragmatic approach as opposed to an academic one, focus should be on identifying and eliminating blockers for Knowledge Flows, across an organisation’s business processes, as opposed to a traditional approach where the KM process exists in parallel, as a supporting function.  

In this session we will look at different types of blockers: 

• – Organisational blockers  

• – System-related blockers  

• – Individual blockers
   

As well as the importance of Culture as a common denominator and change enabler, to create employee engagement and unlock creativity, innovation and collaboration, with employee wellbeing and happiness as key metrics. 

Key takeaways: 

• – Why old KM frameworks and strategies no longer scale at the rate of AI service evolution. 
• – How to identify blockers and enable Knowledge Flows across a business. 
• – Why Content Governance is critical but not sufficient to enable Knowledge Flows. 
• – How employee engagement contributes directly to an organisation’s P&L and why wellbeing and happiness are key to achieve engagement.