An ordinary hotel in Los Angeles knows that a red telephone at the pool is the reason for their huge success. Southwest Airlines knows that their silly, but entertaining, safety instructions on the plane are giving $ 140 million in extra revenue. They reap the benefit of that knowledge through the systematic use of “Return on Experience”. But do you know what experiences are crucial to your company’s success?
– Why Return on Experience comes before Return on Investment
– The five elements in ROX
– What is new and different
– How this changes our approach to the digital workplace
– Examples of organizations who deliver ROX and examples of tools that can help you identify ROX